Electronics / phone / device repair software, built around E&O and repair ticket workflow with status stages + SMS

Arkathos gives a electronics a workspace tailored to how the work actually runs — This workspace is built around the repair ticket — intake, diagnose, fix, notify, pick up — backed by parts and a counter POS. Arkathos tailors a electronics workspace around 5 agents: Sentinel, Treasury, Armory, mint-warden, Herald.

Compliance a electronics can't afford to miss

Watchtower tracks every license, bond, insurance policy, and continuing-education requirement for a electronics, with renewal cadences and staged reminders so nothing lapses.

• A electronics must maintain a General Business License / Business Tax Registration, through the Local municipality (city/county clerk or business tax office), which renews every year.
• A electronics must maintain a Secondhand Dealer License (used-device buy/resale), through the Local police department / city or county clerk (state DOJ where applicable, e.g., CA), which renews every year.
• A electronics must maintain a Sales & Use Tax Permit (Seller's Permit), through the State Department of Revenue / Taxation, which has no fixed renewal cycle.
• A electronics must maintain a Electronics / E-Waste Handler (Universal Waste) Registration, through the State environmental agency (e.g., CA DTSC, NY DEC, WA Ecology), which renews every year.
• A electronics must maintain a WISE Technician Certification (Level 1) - Wireless Industry Service Excellence, through the CTIA (Wireless Industry Service Excellence / WISE), which renews every two years.
• A electronics must maintain a CompTIA A+ Certification, through the CompTIA, which renews every 3 years.
• The CompTIA A+ Certification carries a continuing-education requirement of 20 hours every 36 months (20h General / technical continuing education units (CEUs) - no ethics or category sub-minimum).
• A electronics must maintain a Manufacturer Authorized / Independent Repair Provider Authorization (Apple IRP, Samsung ISP, etc.), through the OEM program (Apple, Samsung, and other device manufacturers), which renews every year.
• A electronics must maintain a General Liability Insurance, through the Private insurance carrier, which renews every year.
• A electronics must maintain a Professional Liability / Errors & Omissions (E&O) Insurance, through the Private insurance carrier, which renews every year.
• A electronics must maintain a Cyber Liability / Data Breach Insurance, through the Private insurance carrier, which renews every year.
• A electronics must maintain a Workers' Compensation Insurance, through the State-regulated workers' compensation system / private carrier, which renews every year.

Everything Arkathos runs for a electronics

These are the agents set up first for a electronics — and because it's one platform, every plan includes all 16 Arkathos agents. Also included whenever you need them: Guardhouse, Quartermaster, Scribe, Courier, War Room, Marshall, Mint Warden, Vault Keeper, Watchtower, Bulletin Board, Client Portal.

• Sentinel — Contact & lead management, Deal / estimate pipeline, Task & follow-up tracking, SMS & email outreach, Pipeline reporting.
• Treasury — Invoicing & payment collection, Expense tracking, Accounting & bookkeeping, Business tax prep & filing, Recurring billing & subscriptions, Financial dashboards & reports.
• Armory — Inventory & stock tracking, Supplier & purchase orders, Receipt scanning (OCR), Waste & shrink tracking, Low-stock alerts.
• Herald — SEO & get-found content, Social media scheduling, Email & newsletter campaigns, Brand voice & content studio, Review & reputation growth, AI-overview & directory visibility.

Your tailored electronics workspace

These are net-new, electronics-specific capabilities — not a generic CRM bolted onto your industry.

• Repair ticket workflow with status stages + SMS (Sentinel): Device intake (make/model/IMEI/condition) through diagnosis and status stages (received → diagnosed → awaiting-parts → in-repair → ready → picked-up) with customer SMS at each stage.
• Repair authorization & data-loss/liability waiver e-sign (Scribe): Pre-repair authorization and data-loss/liability waiver signed at intake and attached to the ticket.
• Labor-vs-parts tax split on repair invoice (Treasury): Itemize the repair invoice splitting often-nontaxable labor from taxable parts per state rule.
• Parts-on-order linkage to ticket (Armory): Reserve specific parts to a repair ticket, auto-deduct on completion, and surface backorder status on the ticket.
• Used-device buyback & secondhand-dealer police reporting (Sentinel): Buyback intake with seller ID capture and a LeadsOnline/police-report export to meet stolen-goods reporting rules.
• Parts/repair warranty tracking (Sentinel): Track warranty windows on parts and prior repairs and link return visits to the original ticket.

The agents and tabs you get

Sentinel for a electronics surfaces Overview, Contacts, Tasks, Chat. Treasury for a electronics surfaces Financial sheet, Transactions, Invoices, Draft estimate, Sales tax, Chat. Armory for a electronics surfaces Overview, Items, Suppliers, Quick Count, Chat. Herald for a electronics surfaces Get found, Directories, Compose, Schedule, ✦Studio, Chat, Brand voice.

Frequently asked questions

best software for a cell phone repair shop

RepairDesk, RepairShopr, Orderry and RepairQ lead the category with repair ticketing, POS and inventory. Arkathos bundles CRM, scheduling, invoicing, payroll and marketing into one flat-priced platform tailored to repair shops.

how much does phone repair shop software cost per month

Dedicated repair tools run roughly $69–$199/month, and many charge per user, which scales badly as you add technicians. Arkathos uses flat pricing with no per-seat fees, so headcount doesn't raise your bill.

what software do i need to start a phone repair business

You need repair ticketing, a POS, inventory tracking and a CRM, ideally in one system. Arkathos covers all four plus invoicing, scheduling, payroll and tax compliance in a single platform.

how do i send customers text updates when their repair is ready

Repair software auto-texts customers when a ticket changes status: awaiting parts, in progress, ready for pickup. Arkathos's Courier and Herald agents send branded status and pickup notifications automatically.

how do repair shops track imei and serial numbers

Serialized inventory logs each device's unique 15-digit IMEI at intake via barcode scan or manual entry, tying it to the ticket for warranties, returns and theft prevention. Arkathos's Armory agent tracks serialized stock.

how do i keep track of repair parts inventory and reorder

Set par levels so stock auto-decrements as parts are installed and triggers low-stock alerts or purchase orders. Arkathos's Armory manages parts inventory, reorder points and supplier ordering.

how to get more customers for my phone repair shop

Optimize your Google Business Profile, collect reviews systematically after each repair, and rank for 'phone repair near me' locally. Arkathos's marketing agents automate review requests, local SEO content and profile posts.

is free cell phone repair shop software worth it or should i pay

Free tools handle basic tasks but lack ticketing, serialized inventory and automated customer messaging real shops need. A paid all-in-one usually pays for itself; Arkathos consolidates it under flat pricing.

do i need an all-in-one system or separate apps for my repair shop

One integrated platform links tickets, POS, inventory, invoicing and scheduling, avoiding double entry across disconnected apps. Arkathos unifies 16 agents spanning finance, CRM, scheduling, payroll, compliance and marketing so nothing is siloed.

What licenses and insurance does a electronics need?

Arkathos tracks 11 items for a electronics, including General Business License / Business Tax Registration, Secondhand Dealer License (used-device buy/resale), Sales & Use Tax Permit (Seller's Permit), Electronics / E-Waste Handler (Universal Waste) Registration. Each renewal and expiration is monitored in Watchtower with staged reminders.

What continuing education is required for a electronics?

The CompTIA A+ Certification carries a continuing-education requirement of 20 hours every 36 months (20h General / technical continuing education units (CEUs) - no ethics or category sub-minimum). Watchtower logs hours by category and flags shortfalls before the deadline.

Which Arkathos agents does a electronics get?

Arkathos tailors a electronics workspace around 5 agents: Sentinel, Treasury, Armory, mint-warden, Herald.

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